Customer's convenience returns and replacement can not be accepted.
※ We can not accept returned goods of custom made goods at all.

Please contact us by email or phone if the product delivered is contaminant, corrupt, size, or different colors. Please let me promptly send a replacement.

If the replacement product is sold out, it will be compatible with refund.

We will ship your order within 2 to 7 business days, excluding weekends and holidays. You will receive an email with a tracking number after the order is shipped. ※Wood panels may take a little longer depending on availability (will be shipped within 7 business days)

Unfortunately, You can not.

Japan Postal Service.

The following payment methods are accepted.

· Credit Cards (VISA / MASTER / American Express / JCB)
·· Shop Pay / Amazon Pay / Apple Pay / Google Pay / PayPal

Orders cannot be cancelled after the product has been shipped.
You can cancel your order only before shipping.

Orders for custom-made products cannot be cancelled once production has begun.

Wireless charging is available.

MagSafe standard charging is possible, but the magnetic force will be weakened by wearing the case. Please note that in-vehicle mounts, etc. cannot be used.

Contactless payments such as ApplePay can be used without problems.

Since the product is made of wood, extreme water exposure is not recommended as it may cause deterioration.
Please consider it to be waterproof for daily use.

We only deal with iPhone cases. We cannot make other types of phone cases.

The size/weight of each model is as follows.

iPhone 12 mini | 68.5 x 135.5 x 10.5 mm / 24g

iPhone 12/12 Pro | 75.5 × 150 × 10.5 mm / 30g

iPhone 12 Pro Max | 82.5 x 165 x 11 mm / 34g

iPhone 11/XR | 78.5 x 150 × 10.5 mm / 25g

iPhone 11 Pro | 74.5 × 146.5 × 11 mm / 28g

iPhone 11 Pro Max | 80.5 x 160 × 11 mm / 31 g

iPhone 6/7/8/SE | 69 × 140 × 11 mm / 25g

iPhone X/Xs | 72.5 x 145 × 10.5 mm / 25g

iPhone 6 Plus/6s Plus /7 Plus/8 Plus | 80 × 160.5 × 11 mm / 31 g

iPhone Xs Max | 80.5 x 160 × 11 mm / 33g

Yes, it is possible. Please order only one gift wrapping item and write "I want to wrap two items together" in the order memo.

If the shipping address is different from the address of the person who placed the order, a delivery note will not be enclosed.
If you do not need a delivery note for delivery to your home, please write "No delivery note required" in the order memo.

Emoji cannot be used. Only the symbols listed in the product description can be used.

Only letters, numbers, and symbols can be used.

The font cannot be specified. We will use the font as shown in the product image.

Please enter some kind of text for the name and write " Blank request" in the order memo.
Only the name will be left blank; the rest of the design, including the kibaco logo, will be left intact.

Press "Upload Image" on the product page and select a photo.

The image will be cropped square in the center of the photo.

If you want to adjust the cropping area, tap the pen icon to open the editing screen, and adjust the position and size.

If you get the error message "Image size must be at least 700px x 700px", the size of the image you are trying to upload is too small.

Print quality cannot be maintained.
Please submit a large size photo.

We will ship your order within 2 to 7 business days, excluding weekends and holidays. You will receive an email with a tracking number after the order is shipped.