About returns and exchanges

We do not accept any returns or exchanges at the customer's convenience. 

※ We do not accept any returns or exchanges for custom-ordered products.
※ Customers are responsible for the shipping charges for exchanging other sizes. 

Please understand that due to the nature of wood materials, each product has different wood grains.

If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, receiving the wrong sizes or color, please contact us via email or phone. We will be happy to ship you substitute items as soon as possible. If the item was unavailable, we will be happy to refund your payment.